EXL—Senior Manager

Job description

Description: - Proven work experience as an Accounting Manager, Billing Manager, or similar leadership role in AR/Billing and Revenue. - Strong understanding of General Ledger accounting, Accounts Receivable subledgers, and Billing & Collections processes. - Demonstrated experience working with automated billing systems and processes. - High attention to detail with excellent analytical and problem-solving skills. - Excellent verbal and written communication skills, with the ability to collaborate effectively with U.S.-based teams across time zones. - Proficient in Microsoft Office Suite (Excel, Word, Outlook). - Basic understanding of collection practices and relevant laws/regulations. - Strong interpersonal and supervisory skills with the ability to lead and develop team members. - Ability to act with discretion, tact, and professionalism in all situations. Requirements: Graduate Commerce 8-10 years of experience in Accounts Receivable. - Proven work experience as an Accounting Manager, Billing Manager, or similar leadership role in AR/Billing and Revenue. - Strong understanding of General Ledger accounting, Accounts Receivable subledgers, and Billing & Collections processes. - Demonstrated experience working with automated billing systems and processes. - High attention to detail with excellent analytical and problem-solving skills. - Excellent verbal and written communication skills, with the ability to collaborate effectively with U.S.-based teams across time zones. - Proficient in Microsoft Office Suite (Excel, Word, Outlook). - Basic understanding of collection practices and relevant laws/regulations. - Strong interpersonal and supervisory skills with the ability to lead and develop team members. - Ability to act with discretion, tact, and professionalism in all situations. Preferred Qualifications - Relevant certifications as a Billing Manager or in Accounting/Finance. - Prior experience working in an offshore/outsourced delivery model (EXL or similar). - Experience with ERP systems and automated billing platforms. - Experience interpreting and analyzing contracts. Responsibilities: - Prepare and analyze accounts receivable reports, aging reports, revenue reports, and weekly/monthly financial reports for review by U.S. leadership. - Review customer General Ledger accounts to identify outstanding billable charges. - Lead and supervise the offshore EXL Billing and AR team in all aspects of billing operations, payment posting, accounts receivable follow-up, revenue recognition, and collections. - Ensure accurate and timely completion of billing, collections, data processing, and documentation to support efficient account collection and reconciliation to the AR subledger and General Ledger. - Serve as the primary offshore expert and point of contact for all billing, revenue, and AR processes, working in close coordination with the U.S. AR/Billing team. - Review and correct AR subledger activity where necessary. - Perform Quality Assurance and review of EXL deliverables to ensure accuracy, completeness, and adherence to established standards. - Maintain strong collaboration with the U.S. team and other departments to obtain necessary information and resolve billing and revenue issues. - Identify root causes of billing and revenue errors by understanding business processes, pricing logic, and system outputs; partner with subject matter experts to implement corrective actions. - Conduct process audits, contract reviews, and system mapping to ensure accuracy of products and pricing. - Continuously audit and improve billing, revenue, and collections procedures to enhance efficiency and reduce errors. - Ensure all offshore activities comply with company policies, GAAP, and relevant regulatory requirements. - Participate in the development and implementation of standardized operating policies and procedures across onshore and offshore teams. - Analyze trends in charges, collections, revenue, and accounts receivable; recommend and implement process improvements. - Stay updated on current billing regulations and compliance requirements. - Supervise offshore team members, including work allocation, training, performance management, and motivation to achieve high productivity and quality standards. - Assist with Month End Close activities. - Perform other duties as assigned.