EXL—Executive

Job description

Description: The Customer Service Advisor is responsible for delivering exceptional customer experiences across multiple channels. This role focuses on resolving queries efficiently, maintaining high Customer Satisfaction (C-SAT) scores, and ensuring every interaction reflects the company’s commitment to quality service. Requirements: - Minimum: High School Diploma or equivalent (Graduate preferred). - Prior experience in customer service or related field is an advantage. Responsibilities: Key Responsibilities: - Handle customer inquiries via chat phone, email, , or other platforms with professionalism and empathy. - Provide exceptional service by actively listening, understanding needs, and offering accurate solutions. - Maintain and improve C-SAT scores by ensuring timely and effective resolution of issues. - Document interactions and update systems accurately to ensure seamless follow-up. - Collaborate with internal teams to resolve complex issues and enhance customer experience. - Adhere to company policies, compliance standards, and service-level agreements (SLAs). - Strong communication skills (verbal and written). - Customer-centric mindset with problem-solving ability. - Ability to manage multiple tasks and work under pressure. - Positive attitude and adaptability in a fast-paced environment. - Customer Satisfaction (C-SAT) score achievement. - First Contact Resolution (FCR) rate. - Average Handling Time (AHT) compliance. - Quality assurance scores.