NTT DATA—BPO Supervisor

Job description

Description: We are looking for a BPO Supervisor to oversee daily operations and support service level targets in the Life and Annuity sector. You will manage team performance, provide coaching, and ensure high-quality service delivery. Ideal candidates bring significant industry experience and strong leadership skills. Skills: life insurance underwriting, team management, policy servicing, 1035 exchange, production reporting, coaching and feedback, process improvement, staff training, onboarding, mastercard chargeback guide, ms excel, ms outlook, ms powerpoint, ms teams, customer focus, active listening, negotiation, decision making, alu certification, flmi certification