Citi—Head of International Deposit & Payment Execution

Job description

Description: The Head of International Deposit & Payment Group Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to establish and implement new or revised application systems and programs in coordination with the Technology Team. The overall objective of this role is to drive applications systems analysis and programming activities. We are seeking a highly strategic, technical, and people-oriented Product & Technical Delivery Manager to lead a high-performing team of Technical Analysts. In this role, you will be responsible for the end-to-end lifecycle of our Deposits and Payments products, bridging the gap between business strategy and technical execution. The ideal candidate possesses deep domain expertise in retail/wealth deposits and modern payment rails, combined with a proven track record of managing hybrid teams. You will champion agile methodologies, foster a culture of continuous improvement, and collaborate closely with engineering, architecture, operations, compliance, and business stakeholders to deliver secure, scalable, and customer-centric financial solutions Responsibilities: - Team Leadership & People Management (35%) - Direct Management: Lead, mentor, and develop a hybrid team of Technical Analysts (focused on system requirements, API specifications, and data mapping). - Talent Development: Establish clear performance goals, conduct regular career development discussions, and provide continuous coaching to elevate the team's product management and technical analysis capabilities. - Resource Allocation: Manage capacity planning and resource allocation across multiple agile squads to ensure optimal delivery of the product roadmap. - Culture: Foster an inclusive, collaborative, and high-ownership environment that encourages innovation, technical excellence, and customer empathy. Risk & Fraud: Understanding of payment fraud prevention, transaction monitoring, Anti-Money Laundering (AML), Know Your Customer (KYC), and Office of Foreign Assets Control (OFAC) compliance Domain-Specific Expertise (Deposits & Payments) Candidates must demonstrate a strong understanding of the following areas: Core Deposits: Account lifecycle management (onboarding, maintenance, closure), interest accrual and posting engines, fee structures, ledger systems, and statement generation. Payment Rails: Deep knowledge of domestic and international payment systems, including ACH, Wire transfers, Real-Time Payments (RTP), FedNow, SWIFT, and ISO 20022 messaging standards. Modern Architecture: Familiarity with API-driven banking (RESTful APIs, gRPC), event-driven architectures (Kafka, RabbitMQ), and cloud platforms (AWS, Azure, or GCP). Stakeholder Management, Compliance & Risk (20%) Cross-Functional Alignment: Serve as the primary liaison between your team and key stakeholders across Engineering, Operations, Legal, Risk, Information Security, and Compliance. Regulatory Compliance: Ensure all deposits and payments products strictly adhere to local and international financial regulations, security standards, and data privacy laws. Vendor Management: Manage relationships with third-party technology vendors, payment networks, and core banking providers, ensuring deliverables meet SLA and contractual obligations. Technical Analysis & System Delivery (20%) Technical Translation: Guide Technical Analysts in translating complex business requirements into robust technical specifications, API contracts, data schemas, and system workflows. Architecture Collaboration: Work closely with Enterprise Architects and Lead Engineers to ensure product designs align with modern, scalable, and secure architectural standards (e.g., microservices, cloud-native infrastructure). Quality Assurance: Oversee the definition of comprehensive testing strategies, including User Acceptance Testing (UAT) and integration testing, to ensure zero-defect delivery. Production Support: Act as an escalation point for critical production incidents, ensuring rapid resolution and post-mortem analysis to prevent recurrence. 2. Product Strategy & Roadmap Execution (25%) Roadmap Alignment: Partner with business leaders to translate the overarching Deposits and Payments business strategy into a concrete, prioritized product roadmap. Lifecycle Management: Oversee the product lifecycle from conceptualization, market research, and business case development through to launch, maintenance, and decommissioning. Agile Governance: Ensure the team maintains a healthy, well-prioritized product backlog with clearly defined user stories, acceptance criteria, and non-functional requirements. Metrics & Analytics: Define and track key performance indicators (KPIs) for product health, adoption, transaction volume, and system reliability, using data to drive continuous optimization. Qualifications: - Experience: - Minimum of 15+ years of experience in digital product management, technical analysis, or systems engineering within the financial services or FinTech sector. - Minimum of 8+ years of direct people management experience, successfully leading hybrid teams of product and technical professionals. - Methodologies: Strong expertise in Agile/Scrum frameworks, with experience acting as a Product Owner or Product Manager in a SAFe (Scaled Agile Framework) or multi-squad environment. - Tools: Proficiency with product management and collaboration tools such as Jira, Confluence, Productboard, and Miro. - Preferred Qualifications: - Master’s degree or MBA. - Professional certifications: Certified Scrum Product Owner (CSPO), Pragmatic Institute, Agile Certified Practitioner (PMI-ACP), or Project Management Professional (PMP). - Experience migrating legacy core banking or payment systems to modern, cloud-native platforms. - Key Competencies & Soft Skills - Strategic Thinker: Ability to see the big picture while maintaining a sharp eye for technical details and execution. - Influential Communicator: Exceptional verbal and written communication skills, with the ability to articulate complex technical concepts to non-technical business stakeholders and vice versa. - Problem Solver: Strong analytical and troubleshooting skills, with a calm and decisive demeanor under pressure. - Collaborative Leader: Proven ability to build consensus, resolve conflicts, and drive alignment across highly matrixed organizations. - Education: - Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, Finance, or a related field (or equivalent practical experience). - Master’s degree preferred ------------------------------------------------------ Job Family Group: Technology------------------------------------------------------ Job Family: Applications Development------------------------------------------------------ Time Type: Full time------------------------------------------------------ Most Relevant Skills Please see the requirements listed above.------------------------------------------------------ Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.------------------------------------------------------ Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law. 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