Kotak Mahindra Bank—Sky Affluent VRM-Sky Channel-VRM - Support

Job description

Description: Key Responsibilities: • Manage a portfolio of Privy/Solitaire customers through telephonic and digital engagement. • Drive relationship deepening by cross-selling banking and investment products. • Ensure superior customer experience and timely resolution of queries. • Achieve business targets across product lines (liabilities, assets, investments, insurance, etc.). • Coordinate with internal teams to deliver seamless service and onboarding. • Maintain compliance and adhere to all audit and regulatory norms. Desired Skills & Qualifications: • Candidate should be Amfi and IRDA certified. • Graduate/Postgraduate with relevant banking experience. • Strong communication and relationship management skills. • Good understanding of banking and investment products. • Prior experience handling premium customer segments preferred.