Standard Chartered—Associate Director, Global Markets Operations

Job description

Description: Job Summary The Markets Business & Client Solutions (BCS) brings together the Global Markets Middle Office Team, Markets Client Solutions and the In-Country Markets Operations footprint to foster consistency in client and business face-off across products and geographies. Initially reporting to the Global Head, Macro Middle Ofice and Regional Head East, Markets Business & Client Solutions, the successful candidate will be a key pillar of the India Middle Office. This is a strategic hire and will include a mandate to embed strong & robust operating models, risk & control principles, enact behavioural change and develop a control focussed culture across the organisation, front to back. Middle Office in Financial Markets at Standard Chartered was created in 2017 to provide dedicated Value-Added support to Front Office and enable business growth, better Risk Management, and resolution of queries for Sales and Trading. Middle Office acts as the conduit between many different stakeholders and are a client facing function. Globally, Middle Office is split out across 13 Locations and covers Macro, Credit and Equity products. They are the main point of contact across Front Office and various Operations groups. Our Mission Statement entails "Our mission is to become trusted partners to the FM Business by delivering operational efficiency and superior risk management practices, providing critical trade support to Sales and Trading and generate data-driven actionable insights to drive informed decision-making". Key Responsibilities Strategy • Instil effective and robust operating models within BCS incorporating strong risk & control frameworks, clear & concise policies & procedures, and optimal business-as-usual (BAU) processes to ensure alignment with the latest regulatory & industry standards. • Delivery of the BCS strategic roadmap, which incorporates principles from the Process & Controls Simplification programme, Re-platforming agenda and Fit for Growth (FFG) strategy • Partner with business and COO to continuously provide value add service to drive efficiency and support business growth. • New business enablement and solutions, partner to deliver strategic FM initiatives. • Constantly seek opportunities to improve global consistency, work closely with the Hubs (GBS), Centre of Excellence and other regions to close gaps and standardise processes. • Communicate with clients to solve immediate day to day issues with transactions as well as understand their longer terms needs to shape business decisions in Operations. • Build strong relationship with Hub teams (Fixed Income & OTC Derivs Ops) to facilitate efficient communications and speedy resolutions of issues: • Identify and close knowledge gaps within the Hubs through hands on training. • Daily KPI monitoring vs SLA Business • Provide senior oversight and face off to senior stakeholders across COO, Sales & Trading Business Leaders, Risk, Compliance, Technology and Operations • Lead and represent Middle Office in strategic programmes to enable the Bank to meet regulatory objectives and simplification targets. • Establish efficient BAU day-to-day operations, manage exceptions and install best in class preventive and corrective controls.. • Awareness and through understanding of the local regulatory landscape, CCIL operations, reporting to CCIl, NDSOM etc, market operations related submissions to RBI, wider business, economic and market environment in which the Markets businesses operates in India. Processes • Ownership and stewardship of the Middle Office catalogue of services and process universe including, but not limited to, Trade and Regulatory reporting, Trade Processing and settlement, Exception Mgmt., Query Management, Client Liaison and Service Delivery, Project Mgmt. • Document best practices and guidance for process execution – Integrate standardised, globally consistent approaches across Markets. • Provide direction to processing and control functions within BCS to create high performing, effective teams. • Optimise and automate processes to reduce exposure to manual and operational risk heavy processes. • Manage query remediation, trade life-cycling and other day-to-day processing of FX,MM,FI and derivatives trades, ensuring timely escalation to minimise risk exposure. • New business enablement and solutions, partner to deliver strategic FM initiatives: • Drive Operational readiness. • Build strong relationship with Centre of Excellence and GBS operations teams to facilitate efficient communications and speedy resolutions of issues: • Identify and close knowledge gaps within the Hubs through hands on training. • Drive continuous improvement and innovate: • Partner with Technology to deliver transformation. Risk Management • Define strategy for processes and technology needed to aid risk identification, assessment, remediation, and on-going monitoring. • Regular review of the control framework to progress towards a preventative, and automated control landscape. • Own, drive, and / or participate in remediation programs to mitigate risk to the business. • Develop and maintain documentation that will provide minimum standards and guidance for all processes in BCS. • Ensure adherence to the Enterprise Risk and Operational Risk Frameworks Governance • Embed strong & effective governance principles across the BCS . • Develop metrics to monitor business processes, and to supply indicators of risk and performance. • Produce effective supervision guidelines and embed into BAU across all Markets business lines supported by BCS. • Provide effective challenge on forum, above and beyond those owned by BCS. Live and breathe the #NeverSettle value. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. • Provide leadership within the BCS organisation to comply with the highest standards of regulatory and business conduct and practices as defined by internal and external requirements. • Takes a proactive approach to implementing Just Culture and emphasising the importance of the groups’ valued behaviours regularly through retrospective sessions with the team and Channels townhall sessions. • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate, and resolve risk, conduct and compliance matters. • Embed the Group’s Values and Group Code of Conduct to ensure adherence with the highest standards of ethics. Comply with relevant policies, processes, and regulations, as part of the culture. Key stakeholders • Markets Business Heads • Markets Sales & Trading • Audit Teams • Technology • Market Risk • Group Operational Risk • Markets Operations • Compliance • Finance • Legal Skills and Experience • In-depth knowledge of financial markets, derivatives (flow and structured), financing products and understanding of products front to back operation process. • Possesses an analytical mindset along with strong interpersonal skills and the ability to confidently communicate, adapting one's style to both Front Office and offshore colleagues. • Provide independent challenge and drive management actions at senior level to deliver targeted outcomes. • Demonstrate strong teamwork with internal and external groups. Introduce and implement new controls and process changes required to support the transformation initiative. • Thrive on working in fast paced environment while maintaining attention to detail. • Proven problem solver using quantitative techniques, strong analytical skills with ability to develop proof of concept frameworks and business cases. Proficient in data analytics – PowerBI, Tablueu. • Fast learner with the ability to think out of the box and provide solutions. • Flexible and adaptable; able to work in ambiguous situations. Resilient and tenacious with a propensity to persevere. Forward looking with a holistic approach Technical Competency Name: • Understanding of Risk and PnL • Industry knowledge – regulatory and technology tools • System knowledge – Murex, Bloomberg, Markitwire, TradeWeb • End to end trade execution workflow • FM – Products – Foreign Exchange • FM – Products – Rates Derivatives • FM – Products – Structured Rates / Notes • FM – Products – Foreign Exchange Derivatives • FM – Products – Money Markets • FM – Products – Commodities • FM – Products – Credit Derivatives Qualifications • University degree preferred. • 7+ years of relevant working experience in the middle office function as a team manager/team leader About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.