Standard Chartered—Specialist, Contract Management Services

Job description

Description: Job Summary Supply Chain Management (SCM) is responsible for the overall commercial and risk management with the bank’s external third-party suppliers. To meet increasing business demands, the SCM team is putting in place a new capability to support Contract Managers/Owners meet their obligations with regards to the management of the third-party contracts that they are accountable for. The Generalist, Contract Management Services (CMS) supports the end-to-end lifecycle of contracts, ensuring accuracy, compliance, and timely execution. He/she is responsible for delivering Contract Management Services that provide generic support to Contract Managers/Owners like…. - Manage the entire Contract & Catalogue Administrative requirement on the SCM COE space. - Manage stakeholder queries & provide on-time resolution. - Drive continuous process improvements. Key Responsibilities Strategy - Ensure that Business meets all Contract & Catalogue Administration related support in SCM COE. Business - Ensure to meet the SCM Operational target set for the FY2026 - Adhere SCM Procurement Policies & Standards - Ensure all customer queries are addressed within the agreed SLA timeline. - Focus on improving stakeholder experience and satisfaction Processes - GOI contract ID creation in PSAP system - ER – Risk group approvals in SCBUY - Contract Administration activities in PSAP & SCBUY system - Catalogue Administration activities in ePro system (Creation, Modification & Inactivation) - Service Now queries. - Drive Process Improvements (Special Projects & Data Quality Initiatives) People & Talent - Good understanding & experience of Contract Administration process - Effective presentation and communication skills - Problem solving ability. - Stakeholder Management Risk Management - Ensure to align with Risk & Compliance team and follow the procedures defined as per TPRM standards. - Ensure zero escalations & audit failures. Governance - Implement process improvement in BAU. - Ensure all DOI documents are updated up to date. - Ensure all GPS process communications are followed in BAU. - Ensure all the resources are 100% cross functionality trained within the Contract Management team. Regulatory & Business Conduct - Display exemplary conduct and live by the Group’s Values and Code of Conduct. - Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. - Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders - Global Category Managers - Global Contract Managers - Regional TPRM & Governance Leads - Global SCM stakeholders / Business - SCM COO Leadership - CMS Leadership team Other Responsibilities - Handle both internal & external Audit requirements - Drive Automation and process enhancements Skills and Experience - Procurement & Contract Admin Knowledge - SAP / ARIBA platform knowledge - Excel Reporting - Communication skills - Team Management - Stakeholder Management Qualifications - Training SCM related - Certifications SCM related - Languages English - Degree in Business Administration, Supply Chain Management or a related field. - 5 - 10 years of experience in procurement and/or contract management, business analyst and/or supplier management - Basic knowledge of procurement services and operations, and supplier management best practices. - Attention to detail and fast learner who can work in a dynamic and evolving environment. - Good communication and interpersonal skills. - Strong analytical and problem-solving abilities. About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.