Standard Chartered—VP - Operational Excellence

Job description

Description: Job Summary • Drive transformational change across our global finance operations through process optimisation, quality enhancement, and strategic innovation. • This is pivotal role reports directly to the GPLs and partners with central Process Performance Excellence (PPE) team to elevate operational maturity across GCFO workstreams • Drive PPE Framework & Op Ex Strategy within relevant GPL workstream to identify optimisation opportunities • Collaborate with GPLs and work on Book of work to focus to uplift the maturity of the processes and making it leaner etc. • Play a critical role in process mining, identifying KPIs & dashboards to drive process insights Key Responsibilities Strategy Process Transformation & Innovation • Lead end-to-end process redesign initiatives across finance functions, delivering measurable improvements in efficiency, accuracy, & cycle times • Architect scalable operating models that support business growth while reducing complexity & operational risk • Champion automation & digital transformation leveraging RPA, AI/ML, and intelligent workflow solutions • Establish PPE governance frameworks with clear ownership, controls, & performance metrics • Drive standardisation & harmonisation of processes across regions & business units Business Operational Excellence & Quality Management • Design & implement comprehensive quality assurance frameworks with zero-defect mindset • Deploy Lean Six Sigma methodologies to eliminate waste, reduce variation, & optimise resource utilization • Build continuous improvement culture through kaizen events, process mining, & root cause analysis • Operationalise KPI dashboards & real-time monitoring capabilities for proactive issue resolution • Lead defect prevention programs & implement mistake-proofing techniques across critical processes Processes Strategic Partnership & Change Leadership • Work with Finance leadership to translate strategic objectives into operational roadmaps • Act as trusted advisor to GPL and PPE Head on operational transformation priorities • Lead cross-functional teams through complex change initiatives with strong stakeholder engagement • Develop business cases demonstrating ROI for process improvement & technology investments • Foster collaboration between Finance, Technology, Operations & Risk teams People & Talent Capability Building • Develop training programs to upskill finance teams on process improvement methodologies • Create centre of excellence for process optimization, automation, and quality management • Mentor Process leaders on operational excellence principles & change management Risk Management Regulatory & Compliance Excellence • Ensure process designs meet regulatory requirements (UK ACG, Basel, PRA, IFRS, tax & Regulatory compliance) • Strengthen controls environment while simplifying processes & reducing operational burden • Support audit readiness through robust documentation, testing protocols, & evidence management • Drive remediation of audit findings & regulatory observations with sustainable solutions Governance • Reports directly to Head of Operational Excellence who drives the Strategy, operating model changes & strategic initiatives across GPLs. Regulatory & Business Conduct • Display exemplary conduct and live by the Group’s Values and Code of Conduct. • Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct. • Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters. Key stakeholders • GCFO COO MT • Relevant GPL • PPE Team • Global Op Ex team • ARIS GPT • SAP Signavio • ProHance team • Relevant Technology teams • Infrastructure & Security Teams Skills and Experience • Expert in process mapping, analysis, and redesign using tools like ARIS, Signavio, or Celonis • Proficient in data analytics and visualization platforms (Tableau, Power BI, Alteryx) • Strong knowledge of ERP systems (SAP, Oracle) and finance technology ecosystem • Experience with project management methodologies (Agile, Waterfall, hybrid approaches) • Advanced Excel and data manipulation capabilities for complex analysis Leadership & Soft Skills • Exceptional change management skills with ability to influence without authority • Strategic thinker with strong business acumen and commercial orientation • Outstanding communication skills; ability to present complex concepts to C-suite executives • Proven ability to build consensus and drive results in matrixed, global organizations • Results-driven leader with high standards, attention to detail, and execution excellence • Cultural sensitivity and experience managing diverse, geographically dispersed teams Qualifications Education • MBA, master’s in finance, or equivalent advanced degree • 12-15+ years in finance operations, with 5+ years leading operational excellence or transformation programs • Proven track record delivering large-scale process transformation in banking or financial services Training • Deep domain expertise across multiple finance functions (Accounting, Financial Reporting, FP&A, Treasury, Tax) • Hands-on experience with process improvement methodologies (Lean, Six Sigma, Kaizen, Value Stream Mapping) • Demonstrated success implementing automation solutions (RPA, workflow tools, AI-enabled platforms) • Strong understanding of regulatory environment and compliance requirements in banking Licenses • Lean Six Sigma Black Belt certification required; Master Black Belt preferred Certifications • Professional certifications (CA, CPA, CFA, CIMA, or equivalent) highly valued About Standard Chartered We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us. Our purpose, to drive commerce and prosperity through our unique diversity, together with our brand promise, to be here for good are achieved by how we each live our valued behaviours. When you work with us, you'll see how we value difference and advocate inclusion. Together we: - Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do - Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well - Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term What we offer In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing. - Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations. - Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum. - Flexible working options based around home and office locations, with flexible working patterns. - Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits - A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning. - Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.