American Express—Customer Care Professional

Job description

Description: As Banking Servicing Network, we aspire to be the industry benchmark for operational excellence and innovation in banking – delivering seamless, secure and sustainable financial services that elevate the customer experience and power the growth of the company’s largest funding source. To this end, as a brand built on going above and beyond to provide the best customer experience, having the most exceptional colleagues is paramount. As the face of the company, you can create positive interactions with our customers every day – from onboarding a Banking customer to helping them with their everyday needs. And, you can grow your skills through industry-leading training and ongoing coaching, all while learning what it means to continually set the standard for world class, customer-first service. Requirements: - Under Graduate/Graduate - Chat Experience of one year - Must be flexible to work in 24x7 environment - Strong interpersonal, communication & writing skills accompanied by quick comprehension & clear articulation - Adaptable to change and demonstrated ability to work effectively in a team. - Ability to take independent decision & meet stringent deadlines - Typing Speed - 25- 35 Words/Minute - Quick navigation ability, Web savvy, basic troubleshooting knowledge and multitasking ability (ability to toggle between screens/tools) Responsibilities: - Banking chat customer care professional focus on Customer First Resolution, owning and solving the customers inquiry - Ensuring we resolve customer queries/issues to the best of our ability - Ability to comprehend & respond to all customer queries with immediate resolution to ensure customer satisfaction - Deliver on Employees, Customer and Shareholder metrics as per goals - Adherence to Quality and Compliance guidelines - Communicates Effectively and have ability to recognize tone and mood of customer through written communication - Adaptable & customer centric approach to situations. Deliver superior service through personalization/ empathy in communication - End to end customer service via chat servicing - Ability to Address 2-3 conversations simultaneously