Amazon—Manager, SW Development, WW Speed & AI

Job description

Description: For millions of customers worldwide, the Amazon name is synonymous with fast delivery. Our focus is to make customers' lives easier by enabling them to get everything they need, no matter how urgently. We are inventing on all fronts to help Amazon make history by delivering at our fastest ever speeds globally and continuing to raise the bar on CX. The WW Speed & AI Tech team is at the heart of this promise — building the systems, and intelligence that power sub-same-day experiences, at global scale. We earn customer trust through fast promises, reliable delivery, high service availability, selection that meets the breadth of urgent needs, including fresh grocery, and build intuitive customer experiences where the selection available at our fastest speed is unmissable in the Amazon Store. We are looking for a Software Development Manager, a proven engineering leader who combines deep expertise in AI driven innovation and large-scale distributed systems to lead world-class engineering teams, driving the next frontier of fast delivery at Amazon. You will own the end-to-end shopping experience for sub-same-day delivery, driving the full speed lifecycle — right selection, frictionless discovery, and reliable delivery promise — in close partnership with Operations, Product, and Science teams. Leveraging generative AI and agentic workflows, you will build and integrate intelligent systems across core retail services and key CX surfaces including Homepage, Search, Storefront, Product Detail, and Checkout, reimagining how customers find and choose what they need at Amazon's fastest speeds. You will own the technical vision, engineering culture, and delivery excellence across multiple product and platform domains — building deep partnerships with tech teams, influencing across multiple orgs and businesses, and engaging directly with senior stakeholders. The ideal candidate has a track record of exceptional performance in fast-paced, ambiguous environments, balancing the complexity of large-scale systems with a relentless drive for simple, elegant customer solutions. People trust them, respect their judgment, and love working with them — and they bring that same energy to pioneering new experiences that put the customer first. Key job responsibilities - Set the technical vision and multi-year roadmap across multiple Speed Tech product and platform domains, making forwarding looking architectural decisions for large-scale, high-availability systems serving hundreds of millions of customers. - Drive generative AI and agentic system adoption across your teams, partnering with Science and Product to build intelligent, scalable experiences across the full speed shopping lifecycle. - Lead and grow high-performing engineering teams across multiple domains, recruiting top talent, coaching engineers, and building a culture of ownership, inclusion, and continuous learning. - Work across the organization to deliver the best in-class delivery experience for our customers while balancing critical business objectives - Build software that easily extends to meet the high growth of Amazon's delivery business and capabilities - Own and operate mission critical services that are highly reliable and highly low latency. Own operational health of your systems and teams driving incident reduction, defining SLAs, and championing a data-driven culture of continuous improvement and engineering excellence. A day in the life You will lead in a fast-paced environment, guiding a team of smart software engineers to architect and develop the right technical solutions to meet the needs of the business. You will be in charge of the complete software development lifecycle: defining, prioritizing, designing, building, and testing new features. We care about both delighting customers and high quality software; we don’t sacrifice one for the other. We’re looking for someone with a demonstrated track record of hiring and leading teams of software development engineers to build and run highly-scalable, global software solutions. About the team Are you interested in helping Amazon make history and redefine the meaning of ‘fast’ in eCommerce? We are the Same Day Delivery Experience team and are in the early innings of reinventing the Amazon shopping experience to make Amazon the first place customers think to shop when they need something today, wherever they are in the world. We provide those customers with innovative ways to get what they want and need, enabling the choices they make on every order, every day. Requirements: - 7+ years of engineering experience - 3+ years of engineering team management experience - 8+ years of leading the definition and development of multi tier web services experience - Knowledge of engineering practices and patterns for the full software/hardware/networks development life cycle, including coding standards, code reviews, source control management, build processes, testing, certification, and livesite operations - Experience partnering with product or program management teams - Experience designing or architecting (design patterns, reliability and scaling) of new and existing systems - Experience in communicating with users, other technical teams, and senior leadership to collect requirements, describe software product features, technical designs, and product strategy - Experience in recruiting, hiring, mentoring/coaching and managing teams of Software Engineers to improve their skills, and make them more effective, product software engineers Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.