Cisco—Site Reliability Engineer

Job description

Description: Meet the Team The Network Engineering and Operations (NEO) team is a core part of Cisco, delivering development and infrastructure support for a wide range of critical applications. This includes Cisco's internal Platform Engineering, Observability, and Automation services. We are "Customer Zero," running Cisco networking applications and gear in our own environment. Your Impact As an SRE on our team, you will bring DevOps technology, SRE practices, and Network automation to the deployment, management, and continuous improvement of our Network Services systems. You will play a key role in developing and maintaining internally developed applications that provide critical services for Cisco’s internal network, ensuring our platforms are reliable, available, scalable, and high-performing. Key Responsibilities: - Build, maintain, and improve automation solutions using Python and/or Shell in Linux environments. - Support and enhance production platform services with a focus on reliability, availability, and performance. - Develop and maintain runbooks, operational documentation, and disaster recovery processes. - Work with containers and orchestration platforms like Podman, and Kubernetes in Linux-based environments. - Contribute to CI/CD, infrastructure automation, and infrastructure-as-code using Git and Jenkins. - Build and support API-based integrations across internal tools and services. - Partner with platform, software, network, and operations teams to identify failure points and drive improvements. - Use modern engineering productivity tools, such as GitHub Copilot, to boost efficiency. - Improve observability through monitoring, logging, alerting, dashboards, and actionable operational insights. - Help define and improve SLIs, SLOs, and operational metrics. - Lead incident response, troubleshooting, root cause analysis, postmortems, and service restoration. - Participate in on-call support for critical services and contribute to operational readiness. Minimum Qualifications - 3+ years of experience in either of the following areas Site Reliability Engineering, DevOps, Platform Engineering, Systems Engineering, Software Engineering, or Operations. - Hands-on experience developing, maintaining, and supporting automation solutions using Python and/or Shell scripting. - Strong experience with Linux administration, preferably in RHEL environments. - Working knowledge of infrastructure fundamentals (compute, storage, networking, DNS, load balancing, security). - Experience supporting containerized and/or orchestrated environments ( Docker / Podman, Kubernetes). - Understanding of modern software delivery (CI/CD, Git, Jenkins, and microservices). - Experience creating and consuming API-based services. - Experience with monitoring, logging, alerting, and observability practices. - Familiarity with incident response, root cause analysis, and production support. - Familiarity with Agile delivery processes. - Willingness to provide on-call support. - Strong communication and collaboration skills for cross-functional teamwork. Preferred Qualifications - Bachelor’s degree (or equivalent) in a STEM-related field. - Experience in large enterprise or mission-critical production environments. - Exposure to public cloud platforms. - Familiarity with Cisco platforms (Catalyst Center, Spaces, EPNM, NSO, or Infoblox). - Experience with disaster recovery, operational readiness, and incident simulations. - Foundational knowledge of enterprise networking (TCP/IP, routing, switching, DNS, load balancing). - Exposure to ServiceNow (CMDB, Incident, Request, and Change Management) and Jira. - Awareness of OpenTelemetry, AIOps, or data-driven operations. - Experience with AI-assisted coding tools like GitHub Copilot. - CCNA, Kubernetes (Administrator/Developer), or RHEL Administrator certifications. Why Cisco? At Cisco, we’re revolutionizing how data and infrastructure connect and protect organizations in the AI era – and beyond. We’ve been innovating fearlessly for 40 years to create solutions that power how humans and technology work together across the physical and digital worlds. These solutions provide customers with unparalleled security, visibility, and insights across the entire digital footprint. Fueled by the depth and breadth of our technology, we experiment and create meaningful solutions. Add to that our worldwide network of doers and experts, and you’ll see that the opportunities to grow and build are limitless. We work as a team, collaborating with empathy to make really big things happen on a global scale. Because our solutions are everywhere, our impact is everywhere. We are Cisco, and our power starts with you. Disclaimer To ensure that we hire the best talent in the right way, we follow a strict hiring process and recently, Cisco has been made aware of fraudulent recruiters claiming to be from the company. Please be advised that any communication from Cisco about careers will: - be in direct response to an application you have submitted through the company career site - begin with screening or an interview - originate from a Cisco email address, and - be conducted across email, phone, or WebEx Cisco will never make a job offer without conducting an interview process or ask you for money in any way. If you have been requested to apply for a role or have received an offer from a site other than https://careers.cisco.com or cisco.wd5.myworkday.com, do not provide any personal identifying information, including your Aadhaar or other personal identifying number, birth certificate, banking information, driver's license, or passport. If you are the target of a recruiting scam, consider filing a report with your local law enforcement authorities. Cisco bears no responsibility, and cannot be held liable, for any claims, damages, expenses, or other inconvenience resulting from or in any way connected to recruiting scams. Skills: python scripting, linux administration, docker, shell scripting, kubernetes, ci/cd, podman, terraform, ansible, monitoring and logging, observability, incident response, root cause analysis, git, jenkins, api integration, disaster recovery, operational documentation, servicenow, agile, compute fundamentals, storage fundamentals, networking fundamentals, dns, load balancing, security basics, compute and storage fundamentals, networking and security, ccna certification, kubernetes administrator certification