NTT DATA—Senior Incident Management Specialist

Job description

Description: We are seeking a Senior Incident Management Specialist to oversee and manage end-to-end IT service incident processes. You will collaborate with cross-functional teams to minimise incident impact and ensure timely resolution. Ideal candidates bring advanced ITSM expertise and experience in global IT services environments. Skills: continuous learning, troubleshooting, it security, stakeholder management, itil, itsm best practices, cross-functional collaboration, it infrastructure, process improvement, network administration, incident management, root cause analysis, incident escalation, application support, knowledge management, database management, incident reporting, it service management, incident reporting tools, incident metrics analysis