Birlasoft—Service Now- Subcontractor- 5A

Job description

Description: Area(s) of responsibility Role Titles • ServiceNow SPM Developer / Senior Developer Responsibilities Core SPM Functions • Implement and configure ServiceNow Strategic Portfolio Management (SPM) modules. • Configure and enhance Strategic Planning, Innovation and Demand Management, Portfolio Planning, Project and Program Management, Resource Management, Financial Planning, Timecard Management, Benefits Realization, and Enterprise Agile Planning. • Implement scoring, prioritization, demand-to-project conversion, project templates, status reporting, resource allocation, capacity planning, cost and benefit plans, and planning-item workflows. • Configure Strategic Planning Workspace, Project Workspace, Portfolio Planning Workspace, dashboards, reports, and role-based user experiences. • Integrate ServiceNow SPM with Jira, Azure DevOps, ERP and financial systems, HR platforms, and other enterprise applications using Integration Hub and REST/SOAP APIs. Development & Customization • Build approved AI-enabled flows and agentic workflows with human review before priorities, funding, or delivery decisions are finalized. • Create and maintain prompt templates, input mappings, contextual data, output parsing, guardrails, error handling, and audit logging. • Support AI agents for demand enrichment, validation tasks, project monitoring, reminders, exception detection, and escalation. • Execute functional, security, negative, hallucination, prompt-injection, and regression testing for AI-enabled capabilities. • Track AI output quality, user feedback, failures, and exceptions, and support tuning of prompts, context, and controls. • Ensure AI solutions comply with approved privacy, security, access-control, retention, and responsible-AI requirements. Consulting & Stakeholder Engagement • Participate in requirement workshops, technical design reviews, sprint planning, demonstrations, and release-readiness activities. • Collaborate with architects, functional consultants, product owners, testers, integration teams, and platform administrators. • Provide technical guidance, identify delivery risks, and communicate design constraints and dependencies clearly. Required Skills & Experience Technical Skills • ServiceNow development experience, including 2+ years of hands-on SPM implementation or enhancement experience. • Proficiency in JavaScript, Glide APIs, Flow Designer, Integration Hub, Script Includes, Business Rules, Client Scripts, UI Policies, ACLs, and scoped applications. • Hands-on experience with SPM data models, workspaces, reports, dashboards, import sets, transform maps, and REST/SOAP integrations. • Exposure to generative AI, prompt engineering, AI skills or agents, output evaluation, and human-in-the-loop workflow design.