EXL—Senior Executive

Job description

Description: Job Summary – A2 - This role is to provide a high standard of Cash allocation and reconciliation of receivables across all ledgers and reduction of debt owed an effective and efficient manner. - Proactively manage a portfolio of complex, medium-to-high value clients, ensuring the timely negotiation, collection and settlement of overdue invoices. - Ensuring a high standard of & accurate customer payments reconciliation, investigation of debt issues taking necessary actions to maximize debt collection within budgeted costs and agreed service standards. - To diligently investigate unpaid invoices with the overriding aim of reducing debt and the risk of possible bad debt exposure to the business. - Ensuring all queries are resolved in an efficient manner. - To become a subject matter expert in the debt collections arena, working to implement best practice and supporting other team members through coaching and mentoring. Requirements: Bachelor Degree or Post Graduate Degree with 0-3 years of prior experince in AR domain Responsibilities: Key Accountabilities - Generate invoices from requests received within agreed timescales and where required ensure reconciliation and adjustments are carried out. - Reduction in debt in accordance with departmental and individual objectives by implementing excellent methods of credit control. - Finding the most efficient and effective method of collection / resolution, utilizing waiver /write off within authority. - Ensuring all payments received are receipted timely and accurately, and are reconciled to outstanding debt identifying and resolving any issues. - To accurately process invoices, credit notes, refunds, write offs across operating platforms and ledgers within agreed timescales. - Ensuring timely and accurate account reconciliation across own portfolio of clients, keeping unreconciled cash to a minimum. - Provide excellent service to varied internal stakeholders within agreed service level agreements where applicable. - Provide excellent service to clients to ensure we are seen as the most admired partner with which to do business. - Build rapport, understanding and insight into your portfolio. - Responding to the clients with comprehensive answers to their queries through phone calls, emails and letters. This can involve creating new solutions to complex problems. - Assess the current and potential risk with aged debt across your portfolio. - Assist and encourage in a financial risk analysis where concerns of a potential or real debt situation may occur on your portfolio. - The impact to the business, which could be both regulatory, financial and deteriorating situations need to be addressed immediately by engaging with senior management within the business. - Due to expertise in a variety of processes built up over a period of time, provide coaching, mentoring and feedback to less experienced team members to help build their capability in the role and wider team. - Conducting quality control audits on team members. - Work autonomously within established practices. - Complete month end reporting responsibilities - Provide a timely and accurate MI covering accountabilities and objectives. - Identify cost reductions and/or process efficiencies as a result of continuous improvement initiatives. - Providing assistance in ad-hoc projects and any associated activities when necessary. - Develop self through further study/learning in order to maximize personal contribution to the job, become a subject matter expert and to implement best practices into the job responsibility. - Identify, own and manage the risks appropriate to the role, in line with Company Policies.