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Description: Ensure that the process transactions are processed as per Desk Top procedures · Ensure that the assigned targets in accordance with SLA are met · Ensure that the quality of the transactions is in compliance with predefined parameters · Provide the relevant process reports on a daily basis · Ensure adherence to established attendance schedules · Ensure adherence to Company Policies and Procedures Requirements: Higher Education Diploma with 0 - 2 years of relevant experience Responsibilities: They manage office systems, coordinate schedules, provide administrative support, supervise staff, prepare reports, implement policies, and maintain effective communication within the organization