Accounting Services Associate II

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Job detailed description

• Must have good knowledge in working on MS office applications.

• Role of Billing for global customers
• Reporting actual Billing against monthly targets

• Quality review of Billing process

• Follow up through mails and calls

• Escalation of issues to Stake holders.
• Should be able to solve & help customers and business teams in case of queries related to their invoices
• Research and analyse the disputes/deductions in ERP
• Follow-up with various departments to get supporting documents/info for dispute/deductions resolution
• Ability to monitor and maintain assigned accounts for receivable reaching prescribed collection status and do so in a timely efficient manner
• Investigate and escalate, if necessary, customer claims of improper billing, billing disputes, other responsible parties, etc.,
• Deliver quality customer service by researching and responding to all internal/external stakeholders’ inquiries quickly, effectively and professionally