Advanced Associate, Technology Support
- Location Bangalore, Karnataka, India
- Experience 2+ yrs
- Job type Full-time
- Posted 15 Oct 2026
- Qualification Bachelor's (Engineering) / BCA
You will be taken to Pearson’s own careers page to apply. Job ID 25982.
Job description
Job Title: Advanced Associate, Technology Support Location: Bangalore (Onsite)
Job Description
Within Pearson's Technology Field Services Team, you will be responsible for providing a first class support service to the Pearson businesses with respect to the devices in use in the day-to-day operation. The EUST is service driven and will be required to provide support to all devices in use by the business. Pearson Technology’s technical strategy is to provide IT solutions that are device agnostic, therefore the team will need to be skilled to support a diverse environment. The Field services Engineer role is to provide a single point of contact for end users to receive support and maintenance within the organization's desktop computing environment. This includes installing, diagnosing, repairing, maintaining, and upgrading all hardware and equipment (including but not limited to PC, terminals, printers and scanners) to ensure optimal workstation performance. The person will also troubleshoot problem areas (in person, by telephone, or via remote access) in a timely and accurate fashion, and provide end-user assistance where required Daily Duties:
