AGM - OSS & Tools

Role

AGM - OSS & Tools (Lead – Server Ops)

Job Level/ Designation

M2/AGM

Function / Department

SNOC/OSS & Tools

Location

Pune

Job Purpose

• Infrastructure Operations is responsible for ensuring the availability, reliability, security, and performance of Infrastructure platforms supporting business-critical applications and services. The role leads infrastructure operations across data center, cloud, storage, backup, database, virtualization, and container platforms while driving operational excellence, automation, governance, and continuous service improvement, collaborate with internal stakeholders and partners, and ensure adherence to SLA’s, security standards, and regulatory requirements.

Key Result Areas/Accountabilities

• Infrastructure Operations Management

• Lead and manage IT infrastructure operations across compute, storage, virtualization, database, backup, and cloud environments.

• Ensure high availability, performance, and operational stability of infrastructure services.

• Drive Incident, Problem, Change, and Release Management processes in line with ITIL framework.

• Review infrastructure health, risks, capacity, and service performance on a regular basis.

• Ensure timely resolution of critical incidents and minimize business impact.

• Develop and implement operational governance frameworks and standard operating procedures.