AGM - SME - IP/MPLS

Role

SME IP

Job Level/ Designation M2/AGM

Function / Department SNOC/ IP/MPLS

Location Hyderabad/Pune

Job Purpose

• Fault management for Multivendor Multi technology IP network

• Responsible for quick restoration of P1/P2 incidents within SLA by applying suitable work around/solution.

• Responsible for driving the Problem Management, Knowledge Management and KEDB

• Responsible for Vendor Governance of Cisco, Nokia, Juniper, IBM, Huawei, ECI, ZTE, HFCL, Arista, Ericsson, etc

• Ensure timely management escalations for all P1/Special incidents as per process and regular update

Key Result Areas/Accountabilities

• Manage, troubleshoot & restore faults across multi vendor multi technology IP networks

• Able to understand the overlying services Voice, Data and other services and their architecture

• Able to manage CEN, Core, NIBN ISP and CPE IP network

• Comply with internal systems, procedures and processes and ensure that the team comply with industry standards and best practices like ISO20K, ISO27K

Core Competencies, Knowledge, Experience Professional Qualifications

• Candidate must possess engineering Bachelor’s Degree, Post Graduate Diploma, Professional Degree in Information

Technology or equivalent