AI Agents Applied Research/Engineering Lead - Executive Director

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. You'll have the opportunity to publish at top-tier venues like NeurIPS, ICML, and ACL—and see that research deployed to a user base of over 80 million customers.

As an AI Agents Applied Research/Engineering Executive Director in our The Digital Team, you will work with the team to shape how millions of customers discover, decide, and act—turning multi-step financial tasks into simple conversations. You'll lead the end-to-end lifecycle of LLM-based agents: defining research directions in areas like multi-step planning, tool use, and safety; building production systems that perform under real-world latency, accuracy, and compliance constraints; and partnering with Product, Engineering, Design, and Risk teams to bring those systems to market. The problems here are genuinely unusual—building AI that must be not just accurate but auditable, explainable, and safe in a highly regulated, high-stakes domain. Transform how millions of customers manage their money, make decisions, and get more from their financial relationships through a human-centered approach that blends cutting-edge AI with clear, trustworthy experiences.