Airport Representative New

Key Responsibilities

• Welcome and assist hotel guests at the airport in a

warm and professional manner.

• Coordinate guest airport pick-up and drop-off

arrangements.

• Verify guest details, flight information, and

transportation schedules.

• Monitor flight arrivals and departures and coordinate

transfers accordingly.

• Assist guests with luggage and guide them to the designated

transportation.

• Maintain effective communication with the Front Office,

Concierge, Transport, and other hotel departments.

• Handle guest queries and provide accurate information

about the hotel and available services.

• Ensure all airport-related guest services are delivered

according to hotel standards.

• Maintain proper records of airport movements,

transfers, and guest requests.

• Coordinate with drivers and transport vendors to ensure

timely service.

• Handle guest complaints professionally and escalate issues

when required.

• Maintain a professional appearance and represent the

hotel brand positively at all times.

Required Skills

• Excellent communication and interpersonal skills.

• Strong guest-service and hospitality orientation.

• Good knowledge of airport operations and local

transportation.

• Excellent coordination and time-management skills.

• Ability to handle multiple tasks in a fast-paced

environment.

• Professional grooming and confident personality.

• Problem-solving and decision-making abilities.

• Good knowledge of English; additional languages will be

an advantage.

• Basic computer and email skills.

• Ability to work in shifts, including weekends and

holidays.

• Strong attention to detail and ability to work under

pressure.

Preferred Qualifications

• Diploma/Degree in Hotel Management, Hospitality, Travel

& Tourism, or a related field.

• Previous experience in Front Office, Concierge, Airport

Representative, Guest Relations, or a similar hospitality role is preferred.