Analyst-Customer service
- Location Gurgaon, Haryāna, India
- Experience 4-6 yrs
- Job type Full-time
- Posted 12 Oct 2026
- Qualification BCA / Bachelor's
You will be taken to Alight India’s own careers page to apply. Job ID R-38249.
Job description
Our story At Alight, we believe a company’s success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to “Be Alight.” Our Values:
A - AGILITY - Move with purpose. Learn fast. Adapt quickly. L – LEADERSHIP - Lead by example. Own the outcome. Serve others. I - INTEGRITY - Do the right thing - even when it is difficult or unseen. G - GROWTH MINDSET - Stay curious. Keep learning. Never stop improving. H - HIGH QUALITY - Do it thoughtfully. Do it completely. Do it well. T - TRUST - Trust is earned through consistency, authenticity, and credibility.
It’s why we’re so driven to connect passion with purpose. Our team’s expertise in human insights and cloud technology gives companies and employees around the world the ability to power confident decisions, for life. With a comprehensive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work.
Learn more at careers.alight.com.
(THE ROLE) Analyst – Customer Service (T3)
The Analyst - Customer Service represents the Service Center which is responsible for delivering timely and accurate customer service through any/any/all the mediums i.e. on phone, web chat. The Customer Service Specialist post Go-Live/Certification is required to be an efficient communicator who is well versed with CS tools, domains, client plans and provisions. He/she reports to the assistant manager and may be aligned to one or multiple clients across various domains. She/he is required to effectively communicate complex client plans and provisions aimed at driving first call resolution. She/he is expected to provide effective solutions within the scope of defined client plans and provisions helping the participants make an informed decision. He/she will be required to adhere to Client Level & internal Service Level Agreements’ and creates a positive participant experience through their knowledge, personal service, confidence building and timely resolution. This role may be leveraged across multiple teams.
