Analyst

Minimum experience: 8 - 10 years

Key Responsibilities

• Develop and execute comprehensive test strategies, test plans, and test cases for Digital Agent initiatives.
• Lead end-to-end testing activities across multiple releases and projects.
• Analyze business requirements, user stories, and acceptance criteria to ensure complete test coverage.
• Coordinate test execution activities and ensure quality deliverables are completed on schedule.
• Perform functional, integration, regression, system, and user acceptance testing.
• Validate Digital Agent solutions across – Email Channels, Voice Bots / IVR Systems, Chatbots
• Test customer interaction flows, business rules, conversation paths, and escalation scenarios.
• Validate intent recognition, entity extraction, response accuracy, and exception handling.
• Ensure a consistent user experience across all customer engagement channels.