Analyst Forecasting/Data Scientist

Job Title: Analyst Forecasting/Data Scientist Job Description Concentrix is a technology-enabled global business services company specializing in customer engagement and improving business performance. We partner with ambitious, progressive executives around the world to future-proof their business and stay ahead of the competition and customer expectations.Role and Key Responsibilities:

• Prepare and maintain weekly and monthly forecasts.
• Perform trend analysis and variance analysis.
• Improve forecasting methodologies and models.
• Build and test forecasting scenarios.
• Revise and validate forecasts based on stakeholder feedback.
• Ensure forecasting documentation is current and client ready.
• Use statistical and mathematical models to support forecasting.
• Work with large and complex attributes/drivers affecting forecast volumes.
• Interpret contact center data and operational metrics to improve planning accuracy.
• Support data-driven recommendations for business decisions.