You will be taken to American Express’s own careers page to apply. Job ID 26014843.
Job description
This role is required to extend support to Global Operations in building automated solution, Enable AI implementation in Backoffice Operations and managing day-to-day data, draw inferences, identify gaps, establish trends, leverage innovation to transform the reporting and build smart dashboards, AI & automation driven solutions. Incumbent will enable a strong decision support model to equip TCE leaders with relevant and critical business insights through best-in-class MIS and analysis, enabling them to make well-informed strategic decisions
Responsibilities
Strong LLM, SQL, Tableau, Python, SAS & Power BI skills are needed for reporting, automation, process improvement and monitoring processes
Provide Analytical & Decision Support to organization through advanced Statistical techniques and Data mining
Craft a compelling PowerPoint narrative that effectively communicates your analysis to stakeholders, ensuring that it is easily comprehensible.
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Translation of complex analytical output into easily digested insights with clear recommendations
Identifying opportunities for new automated & custom reporting & analytics solutions around all areas transaction lifecycle
Have strong understanding of AI and its applicability in Backoffice
Play a role of catalyst to enable AI adaption in Backoffice
Acting as an SME on data front for all kind of Operational and SLT reporting
Ensuring seamless delivery of daily/weekly/monthly reports with other adhoc activities and analysis
Execute fact-based analysis that helps the Operations in taking decisions to improve process performance
Partner and collaborate with teams and create insights/MIS that will help stakeholders to understand overall performance of servicing team
Review and prepare monthly payout for Operational colleagues
Drive insights from analytics and efficiencies by way of automation
Develop advanced understanding of data sources and potential usage scenarios.
Identify new technologies and capabilities that can advance and future proof analytical solutions.
Excellent communication skills, both verbal and written
Maintain highest standards of productivity and ensure 100% quality and data accuracy
High on integrity and personal accountability
Be flexible and ready to work in a dynamic environment
This role may be subject to additional background verification checks
Requirements
3-6 years of overall experience and 3 years of related domain in Business Analysis.
Academic Background:
The Person should hold a Master’s / Bachelor’s Degree.
Functional Skills/Capabilities:
Strong Communication Skills, Team Player and Ability to navigate through a matrix environment and manage multiple priorities simultaneously without close supervision.
Technical Skills/Capabilities:
Ability to leverage technology to solve for reporting needs -Advance SQL, Power BI, Python/R, Cornerstone, Lumi, Hive etc.
Extensive Exposure of MS tools advance MS Excel, PowerPoint, MS Access
