Analyst Information Technology - (VMware , Azure/AWS, OCP)

Our world is transforming, and PTC is leading the way. Our software brings the physical and digital worlds together, enabling companies to improve operations, create better products, and empower people in all aspects of their business.

Our people make all the difference in our success. Today, we are a global team of nearly 7,000 and our main objective is to create opportunities for our team members to explore, learn, and grow – all while seeing their ideas come to life and celebrating the differences that make us who we are and the work we do possible. Job Summary We are looking for a Systems Analyst to support and maintain our enterprise VMware, Windows and Linux infrastructure. The role covers day-to-day administration, monitoring, troubleshooting, VM lifecycle management, patching, security remediation and script-based automation, working within established change and incident management processes. This is a hands-on role for someone with around four years of infrastructure experience who wants to deepen their skills in virtualization, automation and hybrid cloud.

Role Details · Experience: 3–5 years (approximately 4 years) in infrastructure or systems administration. · Department: IT Infrastructure Operations. · Reports To: Infrastructure Operations Manager. · Employment Type: Full-time. Key Responsibilities · Administer VMware vSphere environments, including vCenter, ESXi hosts, clusters, datastores and virtual machines. · Perform daily infrastructure health checks, monitor performance and capacity, and resolve alerts and tickets in ServiceNow. · Handle VM lifecycle tasks: provisioning, cloning, templates, snapshots, migrations, resource changes and decommissioning. · Troubleshoot common issues across ESXi hosts, HA/DRS clusters, vSphere networking (vSwitch/vDS, VLANs) and storage (SAN/NAS). · Carry out ESXi and vCenter patching, upgrades, firmware updates and certificate renewals under senior guidance. · Support Windows and Linux server administration, including builds, patching and basic performance troubleshooting. · Write and maintain PowerCLI/PowerShell scripts to automate routine tasks such as health checks, inventory and reporting. · Support vulnerability remediation and compliance activities for the virtual infrastructure. · Support Cisco UCS / Intersight hardware operations and lifecycle activities. · Create and update documentation, including SOPs, runbooks and knowledge base articles. · Participate in the on-call rotation and occasional after-hours maintenance windows. · Collaborate with storage, networking, security and application teams to deliver reliable services to end users. Required Skills · Hands-on experience with VMware vSphere (vCenter, ESXi, HA, DRS and vMotion). · PowerCLI and/or PowerShell scripting for automation and reporting. · Windows Server and Linux (RHEL or similar) administration. · Understanding of networking fundamentals (VLANs, Layer 2/3, server NIC configuration). · Understanding of storage fundamentals (SAN, NAS, RAID, datastores). · Experience with ServiceNow or a similar ITSM tool, and working knowledge of ITIL incident, change and problem processes. Preferred Skills · VMware Aria Automation (vRA) and VMware Aria Operations (vROps). · Cisco UCS Manager and Cisco Intersight. · Exposure to configuration management or IaC tools such as Ansible or Terraform. · Exposure to public cloud (AWS or Azure) or container platforms (Kubernetes / OpenShift). · Backup and disaster recovery concepts for virtual environments. Qualifications · Bachelor’s degree in Computer Science, Information Technology or a related field, or equivalent work experience. · 3–5 years of experience administering virtualized and Windows/Linux server environments. · Certifications such as VMware VCP-DCV or ITIL Foundation are an advantage. Soft Skills · Strong troubleshooting and analytical skills. · Clear written and verbal communication, including good documentation habits. · Ownership and accountability for assigned systems and tasks. · Ability to work independently and as part of a team. · Willingness to learn new tools and technologies.