Analyst

Job Title: AnalystWork Type: PermanentLocation: DLF Downtown, Sector 25A Phase 3, Block 4, Gurugram, IND

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

YOUR NEW ROLE

• This team member specializes in completing the onboarding of customers during a manual onboarding call journey or processing an outbound referral from a banker or branch and completing and managing the onboarding of customers who have applied.
• Output and Quality monitoring to ensure program requirements are met during MWB transition.
• Test and provide feedback on potential operational improvements across the Small Business Onboarding team.
• Deliver key quality, output and CX KPI outcomes.