Analyst Senior, Product Technical Support

Are you curious, motivated, and forward-thinking? At FIS you’ll have the opportunity to work on some of the most challenging and relevant issues in financial services and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

About the team

This position is a technical application support role for ImageCentre/FCM (FIS Content Management), an industry leading, module-based content management and document imaging suite. We are a solution that provides many widely utilized functions within the financial and business industry. The application interfaces with many other FIS products suites along with third party applications. The team operates at a fast pace and is expanding its client base quickly. The core functionality is report archiving, document management and tracking, and workflow processing.

What you will be doing

This role is assigned cases for the resolution of processing issues and functionality concerns. The support technician will document client and internal updates along the case lifecycle through resolution or escalation reassignment. You will work both independently and with senior technical staff to correct the described concerns. You will work in both the software GUI and the Oracle SQL database to resolve many issues. This role is also expected to communicate with other vendors, such as core processing applications and Document Retrieval applications.