API Support Specialist I

Powering the agentic revolution in travel. Sabre is an AI-native technology leader, backed by one of the world’s largest travel data clouds. Built on an open, modular, cloud-native architecture, Sabre serves as the backbone for both established leaders and bold, new disruptors, guiding them to the next age of travel retailing through intelligent, connected, and personalized experiences. With AI at its core and operating at unparalleled scale, Sabre transforms insights into innovation, empowering airlines, hoteliers, agencies and other partners to retail, distribute and fulfill travel worldwide.

Job Title- API Support Analyst

Roles & Responsibilities

• Responsible for providing initial support, severity issue handling and in-depth customer management for Sabre Web Services’ customers.
• Support developers who are building new applications that consume Sabre APIs, customer representatives and internal Sabre employees as well as part of on-going efforts to improve service level objectives and support standards.
• Serves as the first point of contact for Sabre Web Services’ customers regarding the consumption of Sabre APIs and problems/requests/enhancement needs related to those.
• This process involves validating XML files and schemas, reproducing customer's scenarios to troubleshoot and/or find possible web services issues.
• Investigates the causes of non-conforming SOAP & REST APIs and provides users recommendations to solve the initial inquiry or liaise with internal teams to find a recommendation whenever possible.