Application Support Engineer

Project Role : Application Support Engineer Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems. Must have skills : Enterprise Network Operations Good to have skills : NA Minimum 3 year(s) of experience is required Educational Qualification : 15 years full time education

Summary: We are seeking a skilled and motivated Network Engineer with hands-on experience in enterprise networking and Versa Networks SD-WAN operations. The ideal candidate will be responsible for the design, deployment, monitoring, and day-to-day operational support of SD-WAN infrastructure. This role requires strong analytical abilities, a deep understanding of WAN technologies, and the capacity to troubleshoot complex network issues in a fast-paced environment. Key Responsibilities: Administer and manage Versa SD-WAN infrastructure including Versa Director, Versa Analytics, and branch CPE devices. Configure and maintain SD-WAN policies, application steering rules, SLA profiles, and traffic shaping. Manage overlay and Underlay connectivity and QoS policies. Perform firmware upgrades, patch management, and lifecycle management for Versa SD-WAN nodes. Troubleshoot SD-WAN performance degradation, link flapping, failover issues, and BGP/OSPF routing anomalies. Support LAN/WAN infrastructure including routers, switches, and access points. Serve as L2/L3 escalation point for network-related incidents, providing timely resolution and RCA reports. Coordinate with cross-functional teams for network-impacting changes.