Applications Administrator - Clarity

Work Schedule Third Shift (Nights) Environmental Conditions Office Job Description

Summary The Application Administrator provides day-to-day L2 operational and administrative support for the Clarity PPM platform. The role is responsible for routine incidents, service requests, application monitoring, data-integrity checks, batch and interface monitoring, access administration, configuration support, documentation, testing support, and operational procedures. The position is designed to develop into a broader Clarity application support role through structured knowledge transfer, hands-on production support, cross-training, and progressive technical development.

Key Responsibilities

• Provide L2 support for routine Clarity incidents and service requests.

• Own assigned tickets through resolution or appropriate escalation.

• Maintain timely ticket updates, resolution notes, and supporting documentation.

• Perform routine Clarity administration and operational support.

• Monitor application health, support queues, scheduled jobs, interfaces, batch processes, and automated processes.

• Identify failed jobs, interfaces, or scheduled processes and follow documented recovery or escalation procedures.