Assistance Manager - Customer Ops SEA & Oceania

When joining PerkinElmer, you select an experienced and trusted leader in scientific solutions, with the support of a global service network and distribution centers, providing the right solution, at the right time, to meet critical customer needs. With over an 80+ year legacy of advancing science and a mission of innovating for a healthier world, our dedicated team collaborates closely with commercial, government, academic and healthcare customers to deliver our broad portfolio of analytical solutions, and OneSource services. Job Title Assistance Manager - Customer Ops SEA & Oceania Location(s) Mumbai Job Description The Assistance Manager responds to customer service inquiries regarding company products, features and/or services. Researches, documents and communicates recurring technical issues. Escalates unresolved issues to Technical Support team. Facilitates and coordinates Returned Material Authorization (RMA) as necessary. Ensures complete and accurate documentation of customer requirements. Provides order entry and order management support for customers. Schedules orders and service dates, creates invoices.

• Sales Order Management
• Keeping the customer informed about the order status within defined TAT, based on the PO raised by the customer
• Quality check of the PO: Checking the quotation details (quantity of the items listed) as per the company order policy and process