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Job details
Qualification
Bachelor's
Job ID
REQ540972
Job description
JLL empowers you to shape a brighter way.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Assistant Manager – Soft Services is responsible for managing day-to-day soft services operations at the GCC location, ensuring a clean, safe, well-maintained, and employee-friendly workplace. The role supports service quality, vendor performance, compliance, and continuous improvement across all soft services functions. Key Responsibilities
Oversee daily operations of soft services, including housekeeping, pantry, waste management, pest control, landscaping, and related support services.
Ensure service delivery meets agreed SLAs, quality standards, and workplace experience expectations.
Manage and monitor service providers, conduct regular audits, and drive corrective actions where needed.
Coordinate with internal stakeholders to support office operations and employee comfort.
Monitor hygiene, cleanliness, and overall workplace presentation across all common areas and workspaces.
Support implementation of soft services processes, SOPs, and site compliance requirements.
Track and report service performance, audits, complaints, and resolution status.
Assist in budget tracking, invoice verification, and vendor coordination.
Ensure adherence to health, safety, security, and statutory requirements relevant to soft services.
Lead or support special events, workplace moves, and office setup activities as required.
Drive continuous improvement initiatives to enhance service quality and operational efficiency.
Supervise and mentor site soft services staff and vendor teams.
Key Skills and Competencies
Strong knowledge of soft services operations in a corporate office environment
Vendor and contract management
Service quality monitoring and auditing
Strong communication and stakeholder management
Problem-solving and escalation handling
Team coordination and supervision
Working knowledge of workplace health, safety, and hygiene standards
Proficiency in MS Office and reporting tools
Qualifications
Bachelor’s degree or equivalent
Additional certification in facilities management or hospitality is preferred
Experience
5–8 years of experience in soft services / facilities operations
Experience managing corporate office or GCC workplace environments preferred
Experience in vendor management and service excellence is an advantage
Working Conditions
Full-time onsite role
May require extended hours during events, audits, incidents, or critical operational needs
Location
On-site –Mumbai, MH Scheduled Weekly Hours:
48 If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements. We’re interested in getting to know you and what you bring to the table!
At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.
JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
