Assistant Facility Manager - Technical

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Assistant Facility Manager and Site lead serves as the primary client interface for integrated facility management services, overseeing day-to-day operations across multiple service lines including hard services (maintenance, engineering) and soft services (cleaning, security, catering) at assigned facilities or client portfolios. Key Responsibilities Client Relationship Management Build and maintain strong client relationships as the single point of contact for all FM services. Understand client business objectives and ensure service delivery aligns with their strategic goals. Conduct regular client meetings, present performance reports, and manage escalations professionally. Operational Oversight Manage integrated facility operations across all service lines ensuring contractual SLA compliance. Coordinate hard services (HVAC, electrical, plumbing, building fabric) and soft services (cleaning, waste management, landscaping, security) delivery. Monitor daily operations through CAFM systems and conduct regular site inspections. Team Leadership Lead and coordinate multidisciplinary FM teams including engineers, technicians, cleaning supervisors, and security personnel. Conduct team meetings, performance reviews, and training sessions. Foster a collaborative culture across diverse service providers and subcontractors. Financial Management Manage P&L responsibility for assigned account including budget preparation, cost control, and invoice management. Identify cost optimization opportunities while maintaining service quality. Track and report on financial performance against budget targets. Health, Safety & Compliance Ensure strict adherence to health and safety regulations across all operations. Conduct risk assessments, manage permit-to-work systems, and investigate incidents. Maintain compliance with statutory requirements, industry standards, and client-specific protocols. Performance Management Monitor and report on KPIs across all service lines using established metrics. Implement continuous improvement initiatives to enhance service quality and operational efficiency. Manage service failures and implement corrective actions promptly. Vendor & Contract Management Manage subcontractor relationships and performance. Negotiate service agreements and coordinate third-party service delivery. Ensure vendor compliance with contract terms and quality standards. Required Qualifications Education & Experience