Assistant Manager

Job details •Proposed designation Assistant Manager •Role type People Manager •Reporting to Associate Director •Geo to be supported EMA (Europe, Middle-East and Africa) •Work timings 2 PM to 10:30 PM

We are recruiting for the position of Assistant Manager in the Creative Services team. The selected candidate will support the MADE team, which is recognised as a leading provider of creative output for the UK firm. As a project lead, you will play a critical role in managing and optimising the end‑to‑end delivery process for client requests You will collaborate closely with both clients and designers to ensure smooth project flow, timely delivery, and high‑quality outcomes. This position requires strong organisational and communication skills, attention to detail, and the ability to manage multiple tasks in a fast‑paced environment. The ideal candidate will be responsible for driving the creative direction of the team, ensuring the delivery of high-quality design solutions and maintaining effective client relationships. This role requires strong leadership, design expertise, project and operational management skills Key responsibilities The Design lead plays a crucial role in driving the creative direction of the team, ensuring the delivery of high-quality design solutions and maintaining effective client relationships. This role requires strong leadership, design expertise, project management skills and the ability to balance creativity with strategic objectives. •Set the creative direction and vision for design projects. •Inspire and motivate the design team to produce innovative and high-quality work. •Monitor Workflow tool for new client requests and ensure prompt acknowledgement and intake. •Inspire and motivate the design team to produce innovative and high-quality work. •Oversee the design projects from concept to completion. Ensure projects align with client objectives and brand guidelines. •Lead and mentor designers, providing guidance and feedback. •Conduct performance evaluations and career development discussions. •Develop design strategies that align with clients’ goals and objectives. •Collaborate with clients and cross-functional teams to define design requirements. •Ensure designs meet quality standards and adhere to brand guidelines. •Review and provide feedback on design concepts, prototypes and final assets. •Act as the primary point of contact for clients regarding design matters. •Analyse incoming requests to confirm they are correctly submitted with complete and accurate information. •Liaise with clients to gather any missing details, clarify requirements, and update the JobTrack ticket accordingly. •Review project requirements and identify the most suitable designer(s) based on skill set, availability, and project complexity. •Estimate effort and timeline for each request and assign the task to the appropriate designer. •Track project progress to ensure deadlines are met and deliverables meet expected quality standards. •Coordinate with designers to manage workload, ensure optimal utilisation, and support resource planning for client projects. •Act as a central communication point between clients and the creative team to maintain transparency and alignment throughout the project lifecycle. •Support continuous improvement initiatives within the workflow, including quality, scheduling, and resource management. •Encourage creative thinking and experimentation within the team. •Facilitate design reviews and iterations to refine and improve design work.