Assistant Manager - Operations

Company: Mercer

Description

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office.

Manager/ Senior Manager – Tech Consulting & Assessments

This role is responsible for leading Mercer | Mettl’s coding question and coding simulator capabilities across backend, frontend, database, and full-stack domains. The role owns the design, quality, and evolution of coding problems and simulators, provides technical consulting support in client engagements, and works closely with cross-functional teams (Research, Product, Sales, Engineering) to translate requirements into scalable, future-ready solutions. The role also manages, and mentors’ team are involved in coding content and solution delivery.

Experience: 10-12 Years Location: Gurugram, Haryana

We will count on you to: 1. Manage and mentor the team involved in coding content and solution delivery. 2. Lead end-to-end delivery of technical questions (based on coding simulators) for hiring, L&D and other use cases. 3. Define and enforce content governance: coding item bank standards, review cycles, difficulty calibration, version control and tagging for role/competency mapping. 4. Demonstrate a good understanding of the existing coding simulators and any other new simulators that may be built in future – the architecture, grading logic, scoring rubric where custom scoring logic must be created. 5. Drive product-requirement definition for simulators (runtime environments, language support, test harnesses, performance metrics). 6. Research and prototype innovative assessment approaches (such as GenAI-enabled evaluation, secure coding assessments, live coding experiences, auto-grading improvements and so on). 7. Act as the primary technical consultant on client engagements: elicit needs, map skills to assessment design, propose solutions, run demos, and handle technical escalations. 8. Ensure cross-functional alignment with research, product, engineering and sales. 9. Manage project timelines, resource planning, SLAs and stakeholder communications.