Assistant Manager / Sr. Executive – Customer Care

JOB DESCRIPTION

Position Summary: The incumbent shall be responsible for providing high level of technical support to customers at their assigned location Key Roles & Responsibilities:

§ Attend breakdown calls of electrical and mechanical nature § Generating target revenue for services and spares § Collect feedback from customer and share it with the concerned department § Prepare reports by collecting, analyzing, and summarizing information § Effectively handles customer inquiries and complaints § Coaching and developing distributor service team Candidate Profile: Qualification & Certification (if applicable § Diploma or Engineering Graduate (Electrical / Mechanical) § Good academic records, 60 % & above across all academics

Experience § Minimum 5 years of relevant experience in service Computer Skills § Proficient in MS Office Communication & Language Proficiency § Strong written and verbal communication skills § Simple, clear and customer-centric communication § Excellent business communication and presentation skills

Organization Name Signode India Limited Position Title Assistant Manager /Senior Executive Reports to Sr. Manager - Customer Care Department Reliability Services Job Location/Country Jaipur - India

Core Competencies/Skill/Any other attribute relevant to the role § Practical knowledge of mechanical, electrical and knowledge of PLC programming § Passionate about service § Good problem-solving skills § Self-motivated and goal-oriented, desire to deliver results § Fast learner and quick thinker