Assistant Service Delivery Manager
- Location Mumbai, IN, 400059
- Experience 3-5 yrs
- Job type Full-time
- Posted 9 Oct 2026
You will be taken to International SOS’s own careers page to apply. Job ID 1399682100.
Job description
Position Summary
Aspire Lifestyles (www.aspirelifestyles.com) is part of International SOS, a leading travel, medical and security assistance company. We have clients like HDFC, AMEX, BMW, Club Jolie, ICICI Bank, AU Small Finance Bank, VISA, Standard Chartered Bank, HSBC, Tata Motors EV, YES bank, Bandhan Bank, Club Mahindra etc. To directly lead, coordinate and drive the bespoke fulfilment of requests and services to the highest level of quality. To drive performance with a mind-set of creating the best possible experience to all users of our Service Delivery unit. To enable the delivery of white glove service to affluent and high net worth segments across the globe.
Key responsibilities
Client & Service Focused
- Drives high touch of service across all service delivery channels (Phone, chat, email, web, and so on).
- Has complete understanding of all clients contractual agreements and translate these into standard operating
- procedures and specific workflows.
Quality
- Works closely with the Partnership Development team to ensure all offers and benefits are operationalized
- Manages all escalations and complaints with the appropriate priority and diligence.
- Ensures call and case quality compliance.
People Management
- Ensures that resource requirements are well understood for the purpose of financial planning and recruitment.