Associate Customer Success Manager
- Location Gurugram, HR, India
- Experience 1-3 yrs
- Job type Full-time
- Posted 13 Oct 2026
You will be taken to GoKwik’s own careers page to apply. Job ID 152497.
Job description
About GoKwik GoKwik is a growth operating system for D2C and eCommerce brands, powering merchants across checkout optimisation, RTO reduction, payments, retention, and post-purchase engagement. Today, GoKwik enables 15,000+ merchants globally, processes ~$2 billion in GMV, and is rapidly scaling across India and international markets.
Why This Role Matters This is not traditional account management—it is growth ownership. As an Associate Customer Success Manager, you will directly influence how leading D2C brands maximise checkout performance, improve conversion rates, and drive revenue growth. Every recommendation, insight, and initiative you drive contributes to measurable business impact across merchant growth, customer experience, and retention.
What You'll Own
- Support day-to-day merchant relationships, helping drive product adoption, engagement, and value realisation from KwikCheckout.
- Analyse checkout funnels, conversion rates, payment success metrics, and GMV to identify growth opportunities.
- Design and execute experiments (A/B testing) to optimise checkout performance and unlock conversion improvements.
- Coordinate with Product, Engineering, and Customer Engineering teams to relay merchant feedback and support product enhancement discussions.
