Associate Manager, CRC Player Services
- Location Pune, MH, in
- Experience 3+ yrs
- Job type Full-time
- Posted 15 Oct 2026
- Qualification Bachelor's
You will be taken to Ubisoft’s own careers page to apply. Job ID 744000155791089.
Job description
Ubisoft is a global leader in gaming with teams across the world creating original and memorable gaming experiences, from Assassin’s Creed, Rainbow Six to Just Dance and more. We believe diverse perspectives help both players and teams thrive. If you’re passionate about innovation and pushing entertainment boundaries, join our journey and help us create the unknown!
SUMMARY: The Associate Manager, Player Services, serves as the operational owner of Tier 2 service delivery within the CRC Pune Service Delivery Centre. Reporting into the Director, this role ensures that all service management practices, processes, and performance standards adhere to ITIL 4 principles and organizational goals. The Associate Manager oversees back-office operations, service portfolio performance, and end-to-end player support delivery, ensuring effective alignment with the tiered support functions. Acting as the primary interface between operations, analytics, quality, training, and service governance teams, this role drives continuous improvement, SLA adherence, and service excellence. ESSENTIAL DUTIES AND RESPONSIBILITIES: Core duties and responsibilities include the following. (Other duties may be assigned.)
