Associate Manager Technical Support

Experience: 6–9 Years Job Function: IT Infrastructure / Security Operations / Vulnerability Management Employment Type: Full-time Department: Cloud & Infrastructure Operations Job Summary We are looking for an experienced and proactive Associate Manager – Technical Support to join our Vulnerability Remediation team. The role involves coordinating and driving the remediation of security vulnerabilities across Windows servers, cloud infrastructure, and enterprise applications. The ideal candidate should have a strong understanding of Windows operating systems, security patching, vulnerability management, and cloud computing fundamentals. The candidate will work closely with Security, Infrastructure, Application, and Cloud teams to prioritize vulnerabilities, coordinate remediation activities, track compliance, resolve technical blockers, and ensure remediation is completed within defined security SLAs. The role requires a hands-on technical professional with strong analytical, troubleshooting, coordination, and stakeholder management skills. Key Responsibilities