Associate

Job Title: AssociateWork Type: PermanentLocation: Gurugram, India

It’s more than a career at NAB. It’s about more meaningful work, more global opportunities and more innovation beyond boundaries . Your job is just one part of your life. When you bring your ideas, energy, and hunger for growth, you’ll be recognised and rewarded for your contribution in return. You’ll have our support to excel for our customers, deliver positive change for our communities and grow your career. NAB has established NAB Innovation Centre India as a centre for operations and technology excellence to support NAB deliver faster, better, and more personalized experience to customers and colleagues. At NAB India, we’re ramping-up and growing at a very fast pace. Our passionate leaders recruit and develop high performing people, empowering them to deliver exceptional outcomes to make a positive difference in the lives of our customers and our communities.

To Manage customer dispute requests received via various customer channels, efficiently and accurately using multiple NAB systems.

Key tasks; accountabilities and challenges of this role

Owning complex customer requests and issue end to end. Deliver first touch resolution for the customer in line with the operating procedures. Case Management of disputes from receipt, to raising a chargeback Triage and interpretation of requests incoming customer requests to determine if enough information has been provided, or whether more info is required from the customer Adherence to scheme rules

Experience

0 -1 years in financial industry, or in a similar role in a medium to large corporate, ideally servicing Australian customers.