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· Set and measure service SLA
· Vendor and contract Management.
· Launch new IT support initiatives.
· Interface with back-end Teams to provide timely solutions for new requirements.
· Provide data driven analysis to management about key improvement and opportunity area.
· Drive compliance and interface for all internal and external audit.
· Drive new tool adoptions by launching new campaign and coordinate with user functions.
· Ensure PAN India uninterrupted IT support
· Inventory management, incident management, problem management, RCA
· Lead New branch setup, new channel partner onboarding, understanding Sales and other channel specific requirements and provide leadership engagement from IT side.
Risk Management and Mitigation
· Prevent IT Service SLA breach, in case of breach of SLA ensure vendor and contract management.
· Setup preventive maintenance and preventive mechanism to avoid any operational failure.
· Single point interface from IT side to identify any end user operational failure that may happen because of IT service failure.
Managing the Team
· Setup Lead Internal IT support team for HO and Zones.
· Lead extended vendor support team.
· Coordinate with SME to provide technical expertise for complex end user issues.
· Lead cross functional team for supporting any end user facing project/program.
· knowledge of Infrastructure technologies like Active directory, LDAP, Router, switches, Server Hardware with all Leading OS like Windows,Redhat,Linux, DHCP,Radius,Cerficate Server, DNS, Application, ,Public certificates, global traffic manager , Network management coordination for DC, DR drills.
· Patch management, ITSM tools, Microsoft Exchange,O356,MS teams. Azure AD, Proxy etc.
· Wifi, LAN,WAN, VLAN, DNS,DHCP, SSL etc
Behavioral
Essential
Desired
Interpersonal skills
·
Communication skills
·
Creative thinking skills
·
Supervising/Leadership skills
·
Teamwork Skills
·
Influencing skills
·
Relationship Building skills
·
Decision making skills
·
E. Incumbent Characteristics
Essential
Desired
Qualification
B.E.
MBA
Experience
· 15+ years of experience in handling IT support.
· Have worked for managing complex IT setup of organization with 300+ branches and PAN india setup.
· Shall have lead IT team of more than 50 team members.
· Shall have lead IT support team across organization.
· Shall have lead Top management IT support
· Good interpersonal and communication skills with ability to build productive relationships across the ecosystem
Disclaimer: Tata AIA Life Insurance does not charge any fees from candidates during the hiring process. If the application aligns with our requirements, you may be contacted for further steps. Verify job offers through official Tata AIA communication channels to avoid fraud. The job description is the sole property of Tata AIA Life Insurance. The content of this JD is confidential, and unauthorized changes or reproduction are forbidden. To know more about Tata AIA Life, click on the weblink:
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