AVC:Technology Solution Manager

Technology Solution Manager INTERNAL USAGE: No. of Vacancies:1Reports to: Is a Team leader?YesTeam Size:5

Grade:SM / AVP Business:Retail BankingDepartment:�Axis Virtual CentreSub-Department: Location:Mumbai About Axis Virtual Centre Explain: � Axis Virtual Center engages with Axis Banks customers and prospects, virtually, through digital media to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. � The Quality Assurance function at AVC, ensures that processes and procedure designs are customer oriented and service delivery standards are measured and met resulting in high quality customer satisfaction, experience. � �This team conducts audits and related activities to measure adherence to process, compliance, and regulatory guidelines. � Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. � Keeps a check on any malpractices and defines actions basis severity of incidents. � The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.