You will be taken to Standard Chartered’s own careers page to apply. Job ID 1369394757.
Job description
Job Summary
Operations The prospect candidate would be primary responsible for managing the custody services offering (including conventional custody) comprising of client service management, transaction processing, systems maintenance, and monitoring, reporting and operational risk reporting.
An experienced operations professional in the banking or financial sector with Securities Services and minimum 8-10 years of experience, across digital asset and conventional asset services (client onboarding, securities trade/clear/settlement/corporate actions, billing, payments, regulatory reporting, reconciliation, exception handling and business continuity management) project management, business enablement, business analyst.
Bachelors / Masters degree in Banking/Finance/Information Technology or a similar subject or comparable professional training.
Experience in working with and managing outsourcing partners.
Demonstrates a passion for digital assets and understanding of blockchain technology and cryptocurrencies.
Preferably, a track record of leading change and defining operational processes for new business lines.
Client Solutions / Services
The role’s principal responsibility is to actively manage and maintain a strong level of satisfaction among the most important clients within Financing & Securities Services (FSS) globally. The client base includes some of the largest global financial institutions which have extremely exacting standards and expect global best levels of client service. The job holder’s responsibility is to understand these requirements and ensure they are delivered consistently to a high standard. He/she will also interact strongly with other Business Account Managers (BAMs) regionally to exchange ideas and maintain uniformity across regions.
The role requires an in-depth understanding of each client’s business model, based on sound industry experience coupled with analysis of the client’s individual needs. Collaboration and co-operation are hallmarks of success as the jobholder often needs to bring together multiple internal parties such as regional and country heads of FSS, Operations, Product Management, Financial Institutions, as well as external entities, to find innovative solutions to complex, often multi-market requirements. In so doing he /she is expected to maintain the right balance between effective cost management and sometimes bespoke solutions.
Client satisfaction is a key factor in expanding existing FSS relationships and maintaining a strong pipeline of potential new business from existing clients, will work together with FSS Relationship Managers and Sales to convert.
The role is also responsible for the client relationship throughout the implementation process and will act as the single point of contact for the client during the implementation phase. He/she will participate in meetings with the client and define the solution design.
The role is responsible for the US time zone support for the Hong Kong and Singapore branch. Candidate will be supporting the US hours.
Key Responsibilities
Business Strong exposure in Custody operations, Securities Settlements, Corporate Actions, Financial Market Operations, Treasury services, knowledge on Agent banking, Sub Custody operations and clearing is a must for this role.
To effectively lead, manage and process Standard Chartered Bank custody transactions (safekeeping, transfer, reconciliations, billing) on daily basis and escalate any exceptions which requires immediate resolution.
Support projects around digital assets, blockchain, key custody technology and tokenization
Resolve queries raised by clients and stakeholders, seeking guidance from Compliance where required.
Lead and engage with new on-boarding of clients to facilitate the operational take-on and set-up of new relationship.
Achieves targets for revenue retention and defence from existing mandates
Identifies innovative solutions to clients’ requirements, maximising re-use of existing capabilities
Identifies opportunities for growth from existing business and for referrals to work with FSS RMs and Sales for new products and services
Researches clients to fully understand their business model and identify innovative ways to anticipate and manage their requirements
Monitors competitor service offerings to identify and remediate any gaps
Adds value to client relationships by developing MI, enabling clients to enhance their own efficiency and interaction with SCB
Maintains appropriate commercial balance between needs of clients and long-term profitability / efficiency of the business
Processes
Should be aware of LEAN tools and should have driven efficiency projects. Lean Six Sigma, Black Belt certified staff has an advantage.
Responsible for leading & motivating a team of team members with accountability on all Service Delivery parameters.
The candidate should also have good system skills, problem solving , analytical , handling multiple geographies, workflow management, second layer /linkage b/w manager and the team members , driving error reduction improvements, contributing innovative ideas for better productivity, risk reduction process controls, training etc.
Should have knowledge of ARIS Mapping. Excellent communication skills, Advanced Presentation skills, Advanced document writing skills. Quick thinker and should have willingness to work with tight deadlines.
Lead process improvement and cost save / ops excellence initiatives.
Partner with various squads like transformation, Ops Excellence to create stability and scale for the teams.
High engagement and team motivation skills, ability to multi task team members, reviewing policy guidelines, interacting with stakeholders on deviations / obtaining dispensation, clarifying regulatory aspects , providing Securities advisory services.
Project management skills , ability to drive high performing teams, creative and provide 24X7 hours support and flexible, represent Settlements in Securities Mancom
Responsible for leading & motivating a team of team members with accountability on all Service Delivery parameters.
Acts as escalation point as per the agreed client matrix and takes leading role in managing issues to resolution.
Personally manages important client relationships
Monitors client survey feedback and implements appropriate actions in response
Ensures consistency of client management approach and collateral in all locations for which responsible
Oversees management of BAU Due Diligence (DD) branch visits.
Has oversight of timely actions to remedy SLM breaches.
Oversees periodic reviews of service standards and client SLMs
People & Talent
Build a qualified FSS pipeline that is sufficiently diverse to realise short term revenue objectives while also building for the future, balancing between large strategic mandates and less complex deals.
Build and expand the Bank’s network to reach potential clients to assess new sales opportunities and prioritise those opportunities accordingly in consideration of the business gestation period.
Bring together an appropriate deal team with (1) FSS Sales, (2) Relationship Managers, (3) Product, (4) Client Solutions, as well as (6) FM Sales and (7) CCIB Client Coverage colleagues and agree priorities across deal team members to secure mandates.
Collaborate with stakeholders (e.g., FM Sales, Client Coverage, etc.) to identify target clients, and agree and execute on (a) Growing incremental client income from existing clients, through increasing wallet share and onboarding new services and (b) Generating new client income from New-to-Bank or New-to-FSS client.
Leads through example and builds appropriate culture and values as part of a team
Sets appropriate tone and expectations from country service teams and works in collaboration with risk and control partners.
Attend ongoing training and development.
Objectively provides feedback to Client Service Managers and provide guidance when necessary
Risk Management
Advanced knowledge of RISK gradings, BASIL Norms
Ensure all control/operating procedure and documentations are properly followed.
Ensure compliance to all established procedures, regulations and the Group Guidelines.
To keep track of changes (internal and external) affecting Clients and communicate such changes, along with impact analyses, on a pro-active basis, through newsflashes, market insights, operations guides and through other routine communication.
Diving end to end process reviews. Driving Process Risk Assessment’s and key control reviews and implementing right controls.
Producing Root Cause Assessment for issues/Incidents.
Partner with risk and other internal teams (GIA/UORM’s) during reviews and mitigate any risk findings.
Takes responsibility for identifying, assessing, monitoring, controlling and mitigating risks to the Group. Also, an awareness and understanding of the main risks facing the Group and the role the individual and the team play in managing them
Under Risk Management Framework – the role is responsible to act in accordance with our Bank and departmental policies.
Governance
Promote and embed a culture of openness, trust and risk awareness, where ethical, legal, regulatory and policy compliant conduct is the norm.
Ensure credit, operational, legal, regulatory, reputation, compliance is held to the highest standards of risk management (at a product and enterprise level as relevant) • Identify and mitigate risks through day-to-day analysis of transactional data, external factors and other drivers
Identify and mitigate digital and data risks in accordance to local markets’ data protection and privacy laws • Keep abreast with changing regulatory requirements and provide advisory support to clients
Assesses the effectiveness of the Group’s arrangements to deliver effective governance, oversight, and controls in the business and, if necessary, oversee changes in these areas
Maintains awareness and understanding of the regulatory framework in which the Group operates, and the regulatory requirements and expectations relevant to the role.
Delivers ‘effective governance’; capability to challenge fellow executives effectively; and willingness to work with any local regulators in an open and cooperative manner.
Regulatory & Business Conduct
Display exemplary conduct and live by the Group’s Values and Code of Conduct.
Take personal responsibility for embedding the highest standards of ethics, including regulatory and business conduct, across Standard Chartered Bank. This includes understanding and ensuring compliance with, in letter and spirit, all applicable laws, regulations, guidelines and the Group Code of Conduct.
Effectively and collaboratively identify, escalate, mitigate and resolve risk, conduct and compliance matters.
Key stakeholders Business partners across countries, Central operations, GBS SSO Management team and Larger SSO team.
Closely liaises with internal technology and operations teams to define common standards to adopt in managing the operational relationship with clients, under the auspices of the overall client management model
Communicates Client Solutions strategy to business partners to ensure understanding of Client Management principles
Works closely with FSS RMs, Sales and Product Management to define client requirements and prioritise accordingly
Facilitates client meetings with regulators and market infrastructures.
Other Responsibilities
Embed Here for good and Group’s brand and values in GBS Securities Services; Perform other responsibilities assigned under Group, Country, Business or Functional policies and procedures; Multiple functions (double hats); managing daily BAU operations for settlements, pre and post settlement management, fails management, stakeholder management, support business growth and strategies, partner with technology and group, assess and implement risk and controls to effectively manage risk]
We're an international bank, nimble enough to act, big enough for impact. For more than 170 years, we've worked to make a positive difference for our clients, communities, and each other. We question the status quo, love a challenge and enjoy finding new opportunities to grow and do better than before. If you're looking for a career with purpose and you want to work for a bank making a difference, we want to hear from you. You can count on us to celebrate your unique talents and we can't wait to see the talents you can bring us.
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Together we
Do the right thing and are assertive, challenge one another, and live with integrity, while putting the client at the heart of what we do
Never settle, continuously striving to improve and innovate, keeping things simple and learning from doing well, and not so well
Are better together, we can be ourselves, be inclusive, see more good in others, and work collectively to build for the long term
What we offer
In line with our Fair Pay Charter, we offer a competitive salary and benefits to support your mental, physical, financial and social wellbeing.
Core bank funding for retirement savings, medical and life insurance, with flexible and voluntary benefits available in some locations.
Time-off including annual leave, parental/maternity (20 weeks), sabbatical (12 months maximum) and volunteering leave (3 days), along with minimum global standards for annual and public holiday, which is combined to 30 days minimum.
Flexible working options based around home and office locations, with flexible working patterns.
Proactive wellbeing support through Unmind, a market-leading digital wellbeing platform, development courses for resilience and other human skills, global Employee Assistance Programme, sick leave, mental health first-aiders and all sorts of self-help toolkits
A continuous learning culture to support your growth, with opportunities to reskill and upskill and access to physical, virtual and digital learning.
Being part of an inclusive and values driven organisation, one that embraces and celebrates our unique diversity, across our teams, business functions and geographies - everyone feels respected and can realise their full potential.
