AxisPhone:Customer Service specialist - Voice
- Location Mumbai
- Experience 2-4 yrs
- Job type Full-time
- Posted 15 Oct 2026 (first seen)
You will be taken to Axis Bank’s own careers page to apply. Job ID 1509479614102026203241.
Job description
Customer Service specialist - Voice INTERNAL USAGE: No. of Vacancies: Reports to: Is a Team leader?NoTeam Size:
Grade: Business:Retail OperationsDepartment:�Axis PhoneSub-Department:Axis Phone Location: Mumbai/Chennai About Axis Phones
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About the Role
The role exists for effectively resolving customer queries or complaints - at the first instance - with excellent customer satisfaction scores and minimum handling time along with cross selling and upselling various products
