AxisPhone:Trainer
- Location Noida
- Experience 5-8 yrs
- Job type Full-time
- Posted 15 Oct 2026 (first seen)
You will be taken to Axis Bank’s own careers page to apply. Job ID 1512433708102026143029.
Job description
AxisPhone: Trainer INTERNAL USAGE: No. of Vacancies: Reports to:AxisPhone: Location Training Head Is a Team leader?NoTeam Size:
Grade:Manager Business:Retail OperationsDepartment:�Axis PhoneSub-Department:Axis Phone Location:Mumbai/Chennai About Axis Phones
Axis Phones engages with Axis Banks customers and prospects, virtually, through the inbound contact center to provide a seamless experience to customers while fulfilling their service requirements and using the opportunity to provide financial solutions via cross-sell and upsell. Supports sales and operations teams in the day-to-day improvement of transactions and its quality via employee engagement and coaching activities. Keeps a check on any malpractices and defines actions basis severity of incidents. The overall objective is to improve customer engagement leading to superior customer experience with improved productivity and sales effectiveness.
About the Role
Key Responsibilities
- Managing New Hire Training (NHT) batches � ~15 to 20 new joiners in each batch � end to end,
- Conducting all trainings � process, product, applications, soft skills, etc. � that are part of the NHT roadmap and timelines,
- Maximizing learning retention through regular tests, mock calls, teach-back sessions, case-study discussions, and other class participation techniques,
