Back Office Executive

As a Back Office Executive, you will play a crucial role in our customer care operations. You will be the backbone of our customer support system, providing administrative and operational support to the front-line customer care executives (CCEs). Your primary goal is to ensure that our CCEs have the necessary tools and resources to deliver exceptional customer service. This role requires excellent organizational skills, attention to detail, and the ability to work collaboratively with a diverse team.

• Provide administrative support to the customer care team, including data entry, record keeping, and report generation.
• Assist in resolving complex customer inquiries and complaints, ensuring timely and accurate responses.
• Maintain and update customer records, ensuring data accuracy and confidentiality.
• Collaborate with the CCEs to identify and implement process improvements, streamlining customer support operations.
• Handle back-office tasks such as order processing, invoice generation, and payment reconciliation.