Banking Processor

Project Role : Banking Processor Project Role Description : Capture and validate client information related to banking and loan documentation. Process account creations, on-board new clients and perform maintenance for all banking products; including retail and commercial lending, bank accounts, card services. Must have skills : Business Architecture Good to have skills : NA Minimum 7.5 year(s) of experience is required Educational Qualification : 15 years full time education

Summary

2. Business Analyst – Production support L1/L2 – L8 – (Exp 10+ Y) o Strong Loan IQ application expertise, capable of handling support activities and contributing to the chapter. o Performing daily monitoring, reporting and being part of shift roaster in accordance with SLA/OLA and procedures o Perform basic monitoring tasks. o Perform initial high level investigation and escalate to relevant team. o Ensure timely and accurate status reporting as per defined procedures. o Good understanding of SLA/OLA to identify task priorities Incident, Request, Problem management as per defined guidelines o Track all efforts accurately against all impulse entries. o Ensure right data quality of Symptom/ Root Cause/ Severity/ Priority of all tickets. o Regular update of status and comments on tickets. o Ensure responsible team is correctly assigned in agreement with stakeholders. Follow up and define Post Mortems and Remediation actions to improve production o Follow up with the relevant teams to ensure PM is published. o Act on all remediation actions assigned as per timelines defined. Maintain good collaboration with internal and external partners o Awareness of all stake holders for the feature/application. o Participate in governance meetings/ interactions with stakeholders to understand the concerns and share updates. Change management and smooth transition of services o Aware of upcoming changes and related impacts. o Consult with right contacts on the impacts. Ensure Knowledge base and training material are up to date (Jive, known error database etc.) and contribute towards knowledge sharing o Make sure the documents are relevant and up-to-date o Ensure the documents are simple & can be clearly understandable o Keep track of the changes made into the documents are well maintained & circulated with all team members Anticipate and propose action plans for continuous improvement on production to gain efficiency, stability, etc. o Identify improvement areas on production processes. o Identify automation used cases. Contribute to sustain and improve production support practices o Adhere defined production support practices o Participate in Production Leagues Trainings/Sessions Preparedness to be part of autonomous feature teams o Develop knowledge on Agile model and CD practices. o Align to feature teams wherever applicable. o Be part of agile ceremonies. ITIL process knowledge o Knowledge on ITIL processes on Request fulfilment, Incident management, Problem Management & Change/Release Management Technical skills in any RDBMS, UNIX, Middle ware etc. o Good Knowledge & Understanding on any operating systems (Unix/Linux/Windows) o Able to interpret any scripting language (Ex: Unix Shell Scripting) o Awareness of any middleware technologies o Awareness of Java Errors & Exceptions o Good knowledge on any RDBMS technologies & able to interpret PL/SQL scripting o Basic Knowledge on Design and Implement CI/CD pipelines Skill Summary: ITIL process,Linux, Shell scripting, Oracle (sql/plsql) Strong Knowledge of Scripting/programming is mandatory.