Branch Operations and Service Manager Swadesh Banking

Group Company: AU Small Finance Bank Limited

Designation: Branch Operations and Service Manager Swadesh Banking

Office Location

Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.

Primary Responsibilities

• - Oversee branch operations
• Ensure high service standards
• Manage customer relationships
• Ensure compliance with banking norms

Additional Responsibilities

• - Support branch acquisition targets
• Coordinate with product and operations teams
• Maintain MIS and reports

Reporting Team

• Reporting Designation:

• Reporting Department:

Educational qualifications preferred

• Category:

• Field specialization:

• Degree:

• Academic score: Minimum 55%

• Institution tier: Tier 1 / Tier 2

Required Certification/s: NA

Required Training/s: Branch Operations, Customer Service

Required work experience

• Industry: Banking, Financial Services

• Role: Branch Operations, Customer Service

• Years of experience: 4 to 8

Key Performance Indicators: - Service quality score

• Compliance adherence
• Customer satisfaction
• Operational efficiency

Required Competencies: - Customer Orientation

• Operational Excellence
• Communication
• Problem-solving

Required Knowledge: - Branch operations

• Banking products
• KYC norms

Required Skills: - Interpersonal skills

• MS Office
• CRM usage

Required abilities

• Physical: NA

• Other: Leadership, Decision-making

Work Environment Details: Branch-based, customer-facing

Specific requirements

• Travel: Minimal (local marketing)

• Vehicle: Two-Wheeler Vehicle

• Work Permit: Must be authorized to work in India

Other details

• Pay Rate: Fixed + Incentives

• Contract Types: Full-time, Permanent